Business Challenges:
- To drive reforms in Bangladesh Electricity Distribution Sector by
- Implementing comprehensive Customer Information Systems covering Customer Lifecycle Management, Prepaid Billing, Financial Data Management and Customer Interactions
- Establishing a robust customer portal for Smart Prepayment IT Infrastructure.
Solutions:
- Oracle Utilities Customer to Meter (C2M)
- Covered the end-to-end meter-to-cash process
- Enabled faster turnaround time for customer complaints, products, and services
- Automated most of the services offered to customers
- Implemented a robust customer portal (Impresa CX) for smart prepayment IT infrastructure
- Provided web self-service capabilities to customers
- Integrated the C2M system with Star and Wasion Head End Ssystems (HES)
- Enabled master data integration
- Facilitated meter profile data and alarms/events integration
Outcomes:
- Served a total of 3.31 Lacs meters, with plans to scale to 5 Lacs in the future
- Successful C2M implementation along with Reports (OAS) for prepaid meters in Bangladesh
- Successful Impresa CX implementation for web self-service (Customer Portal)
- Successful data migration for candidate customer accounts (meters)
- Achieved high-quality successful delivery of the project
