Summary:
We are looking for an experienced Oracle Field Service Techno-Functional Consultant for Utilities. The ideal candidate will combine technical expertise with functional knowledge of Oracle Field Service. You will play a vital role in implementing, configuring, and optimizing our Oracle Utilities solutions to enhance service delivery and efficiency.
Key Responsibilities:
- Collaborate with business stakeholders to gather and analyze requirements for Oracle Field Service implementations.
- Configure and customize Oracle Field Service applications to meet business needs.
- Provide technical support and troubleshooting for Oracle Field Service applications.
- Develop and execute test plans to ensure system functionality and reliability.
- Create and maintain documentation for system configurations, processes, and user guides.
- Conduct training sessions for end-users and support teams on Oracle Field Service functionalities.
- Work closely with cross-functional teams to integrate Oracle Field Service with other Oracle Utilities applications.
- Stay updated on industry trends and best practices related to Oracle Utilities and Field Service Management.
Required Skills:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Techno-Functional Consultant with Oracle Field Service, particularly in Oracle Utilities environments.
- Strong understanding of utility-related business processes.
- Proficient in Oracle Field Service configurations, workflows, and reporting tools.
- Experience with integration tools and techniques (e.g., REST, SOAP, etc.).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Oracle certifications related to Oracle Field Service or Utilities are a plus.
Preferred Skills:
- Experience with Oracle Utilities Customer Care and Billing (CCB) or other related applications.
- Familiarity with Agile methodologies and project management practices.
- Knowledge of data migration processes and tools.